Cookie Policy
Last updated: January 15, 2025
1. Introduction
This Cookie Policy explains how Terglos LLC ("we," "us," "our") uses cookies and similar technologies when you visit Bercela.com ("the Service"). This policy provides you with clear and comprehensive information about the cookies we use, their purpose, and your choices regarding them.
By using our Service, you consent to the use of cookies in accordance with this policy. If you do not agree to our use of cookies, you can adjust your browser settings or use our cookie preference center to manage your choices.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
Cookies can be "persistent" or "session" cookies:
- Persistent cookies: These remain on your device for a set period or until you delete them manually
- Session cookies: These are temporary and are deleted when you close your browser
3. Types of Cookies We Use
3.1 Essential Cookies
Purpose: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, secure area access, and remembering your cookie consent preferences.
Data collected: Session IDs, authentication tokens, security tokens
Duration: Most expire at the end of the session; authentication cookies may persist for up to 30 days
3.2 Analytics Cookies
Purpose: These help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our Service and user experience.
Providers: Google Analytics, Mixpanel, Hotjar
Data collected: Pages visited, time spent on pages, traffic sources, device information, geographic location (country/city level)
Duration: Up to 2 years
3.3 Functionality Cookies
Purpose: These cookies enable enhanced functionality and personalization, such as remembering your language preference, username, and customization choices.
Data collected: Language preferences, username, region settings, UI preferences
Duration: Up to 1 year
3.4 Marketing Cookies
Purpose: These cookies track your online activity to help advertisers deliver more relevant advertising or limit how many times you see an ad. They may be set by us or by third-party advertising partners.
Providers: Google Ads, Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag
Data collected: Browsing behavior, interaction with ads, conversion tracking, remarketing data
Duration: Up to 2 years
4. Third-Party Cookies
Some cookies on our Service are placed by third-party services that appear on our pages. We do not control these cookies, and they are governed by the respective privacy policies of these third parties.
Third-Party Services We Use:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics | View Policy |
| Stripe | Payment processing | View Policy |
| Cloudflare | Security & performance | View Policy |
| Intercom | Customer support chat | View Policy |
5. How to Manage Cookies
5.1 Cookie Preference Center
You can manage your cookie preferences at any time using our Cookie Preference Center, which appears when you first visit our website. You can access it again by clicking the "Cookie Settings" link in our footer.
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. The following links provide information on managing cookies in popular browsers:
5.3 Opt-Out Tools
You can opt out of targeted advertising from participating companies through these industry tools:
- Digital Advertising Alliance (DAA)
- Network Advertising Initiative (NAI)
- European Digital Advertising Alliance (EDAA)
Note: Disabling cookies may affect your experience on our website. Some features may not function properly without cookies.
6. Cookies and Personal Data
Some cookies collect information that can be used to identify you (personal data). Our use of this information is governed by our Privacy Policy. We ensure that:
- Personal data collected through cookies is processed lawfully and fairly
- We only collect data that is necessary for the specified purposes
- Your data is kept secure and confidential
- We respect your rights regarding your personal data
7. Legal Basis for Using Cookies
We use cookies based on the following legal grounds:
- Consent: For analytics, functionality, and marketing cookies, we rely on your consent
- Legitimate Interest: For essential cookies necessary for security and basic website functionality
- Contract Performance: For cookies necessary to provide services you've requested
8. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly use cookies to collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Some of our third-party cookie providers may transfer information internationally. For example, Google Analytics processes information in the United States. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses and adequacy decisions.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes through our website or via email
- Request your consent again if required by applicable law
11. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Terglos LLC
Data Protection Officer
Email: privacy@bercela.com
Website: www.bercela.com
For EU residents:
EU Representative
Email: eu-privacy@bercela.com
12. Your Rights
Depending on your location, you may have certain rights regarding cookies and your personal data:
- Access: Request information about the cookies we use and the data we collect
- Withdraw Consent: Withdraw your consent for non-essential cookies at any time
- Object: Object to the processing of your data for certain purposes
- Complaint: Lodge a complaint with your local data protection authority
To exercise these rights, please contact us using the information provided above or adjust your preferences in our Cookie Preference Center.